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AKILTA / DEFINED PACKAGE

Website & Commerce Care

What do you get?

Start with the scope elements that matter most to the decision; detailed technical context stays below.

  • 1 stable website/store
  • Planned monthly maintenance/checks
  • Defined monthly engineering capacity
  • No emergency SLA, unlimited support or major feature work

Scope boundary

A package creates speed without hiding uncertainty. Included deliverables are defined in the package description; the conditions below are confirmed before a binding start.

IncludedDeliverables explicitly stated in the summary above and the detailed package description.
Not included by defaultWork not explicitly listed in this package; content/data production, additional migration or integration, ongoing ownership/care, and third-party fees or approvals unless explicitly agreed.
Confirmed separatelyAccess, third-party dependencies, content/data condition, provider constraints and acceptance boundaries.

Package contract

Deliverables, limits, customer inputs and out-of-scope work are explicit before a buying decision.

SCHEDULEMonthly service begins after eligibility, access and the supported system boundary are confirmed.
REVIEWSChanges are reviewed within the included monthly capacity; work that exceeds capacity moves to the next month only if explicitly agreed or is separately scoped.
POST-DELIVERYNormal-business-day service only; no 24/7 or guaranteed emergency-response SLA.
What exactly is delivered?
  • Monthly maintenance and dependency review appropriate to the platform
  • Critical-journey smoke checks within the supported surface
  • Minor updates/fixes within the selected monthly capacity
  • Monthly note of completed work and remaining recommendations
  • Escalation to Rescue/Sprint/custom scope when work exceeds the care boundary
Scope limits
  • One stable website/store per plan
  • Unused monthly capacity does not roll over
  • New features, major redesigns and migrations are separate
  • No 24/7 or emergency-response SLA
What do we need from you?
  • Required platform/provider access
  • Single authorized request/approval contact
  • Prioritized maintenance requests
  • Timely approval for provider or production changes
What is not included?
  • Incident rescue or emergency response
  • Major feature development/redesign
  • Large content production or data migration
  • Third-party/provider fees
  • Unlimited requests or rollover capacity
What can be added later?
  • Commerce Rescue
  • Commerce Improvement Sprint
  • Additional monthly capacity by separate scope
  • Custom development project
What happens after starting?

After recurring-billing activation: plan selection → eligibility/access review → monthly prioritized queue → maintenance/change → verification → monthly handover.

How does it work?

The package creates clarity; the start still confirms access, dependencies and acceptance conditions.

  1. 01Confirm fit and intended outcome
  2. 02Lock scope, access and dependencies
  3. 03Execute after onboarding
  4. 04Verify against QA and acceptance conditions
  5. 05Handoff, launch or move into the next ownership path

Decision questions

The questions most often worth clarifying before purchase or project start.

What is confirmed before starting?

We confirm the intended outcome, deliverables, access, third-party dependencies, scope boundary and acceptance conditions.

What if the scope is not clear enough?

When uncertainty affects architecture, integrations, data or risk boundaries, Discovery / Technical Assessment is used to make the next scope decision-ready.

If this package looks right, define the next step.

Review care fit