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AKILTA / DEFINED PACKAGE

Website & Commerce Care

Bounded monthly maintenance for a stable website or commerce asset, with explicit service capacity and exclusions.

What do you get?

Start with the core package scope; detailed technical information follows below.

  • 1 stable website/store
  • Planned monthly maintenance/checks
  • Defined monthly engineering capacity
  • No emergency SLA, unlimited support or major feature work

Scope & working terms

The decision details live here: what is delivered, the boundaries, what we need from you and what happens after the start.

SCHEDULE Monthly service begins after eligibility, access and the supported system boundary are confirmed.
REVIEWS Changes are reviewed within the included monthly capacity; work that exceeds capacity moves to the next month only if explicitly agreed or is separately scoped.
POST-DELIVERY Normal-business-day service only; no 24/7 or guaranteed emergency-response SLA.
Deliverables
  • Monthly maintenance and dependency review appropriate to the platform
  • Critical-journey smoke checks within the supported surface
  • Minor updates/fixes within the selected monthly capacity
  • Monthly note of completed work and remaining recommendations
  • Escalation to Rescue/Sprint/custom scope when work exceeds the care boundary
Scope limits
  • One stable website/store per plan
  • Unused monthly capacity does not roll over
  • New features, major redesigns and migrations are separate
  • No 24/7 or emergency-response SLA
What we need from you
  • Required platform/provider access
  • Single authorized request/approval contact
  • Prioritized maintenance requests
  • Timely approval for provider or production changes
What is not included
  • Incident rescue or emergency response
  • Major feature development/redesign
  • Large content production or data migration
  • Third-party/provider fees
  • Unlimited requests or rollover capacity
Optional additions
  • Commerce Rescue
  • Commerce Improvement Sprint
  • Additional monthly capacity by separate scope
  • Custom development project
After the start

After recurring-billing activation: plan selection → eligibility/access review → monthly prioritized queue → maintenance/change → verification → monthly handover.

How does it work?

The package creates clarity; the start still confirms access, dependencies and acceptance conditions.

  1. 01Confirm fit and intended outcome
  2. 02Clarify scope, access and dependencies
  3. 03Execute and verify quality
  4. 04Handoff or launch, then plan ongoing ownership when needed

Decision questions

The questions most often worth clarifying before purchase or project start.

What is confirmed before starting?

We confirm the intended outcome, deliverables, access, third-party dependencies, scope boundary and acceptance conditions.

What if the scope is not clear enough?

When uncertainty affects architecture, integrations, data or risk boundaries, Discovery / Technical Assessment is used to make the next scope decision-ready.

If this package looks right, define the next step.

Review care fit